Velo Hub
Staff Login
Partner Login
Submit Service Request
Report an issue with your Velo water system
Your Contact Information
Full Name *
Email Address *
Phone Number *
Installation Address *
Start typing to see address suggestions
System Information
Tap Model (if known)
Select your tap model...
Velo Touch
Velo Spark
Velo Digital
Velo Core
Invoice Number (if available)
Component with Issue *
Select component...
Tap (not dispensing water)
Boiler (no hot water)
Chiller (water not cold)
Leaking (please specify where in description)
Other issue
Issue Details
Problem Description *
Be specific - this helps us diagnose and fix faster
Urgency *
Normal - Within a week
High - Water leaking or major issue
Preferred Contact Method *
Email
Phone Call
SMS/Text
Photo of Issue (Optional)
Upload a photo showing the problem
Submit Service Request
Back to Login